Refund policy

Last Updated: February 21, 2026

At Modoir, we want you to be completely satisfied with your purchase. If a product doesn't meet your expectations, we’ve made our return process as straightforward as possible.

1. 30-Day Return Window

You have 30 days from the date your order was delivered to request a return. After 30 days, we unfortunately cannot offer a refund or exchange.

2. Eligibility for Returns

To ensure a smooth return process, please ensure:

The item is unused and in the same condition that you received it.

The item is in its original packaging.

You have the receipt or proof of purchase (order confirmation email).

3. Return Shipping Costs

We believe in fair shipping:

Damaged or Incorrect Items: If we sent the wrong item or the product arrived damaged, Modoir covers 100% of the return shipping costs.

Customer Preference: If you changed your mind or no longer need the item, the customer is responsible for the return shipping costs.

4. Refund Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

Approved Refunds: Your refund will be processed, and a credit will be automatically applied to your original payment method within 5–7 business days.

Restocking Fees: We do not charge any restocking fees.

5. Non-Returnable Items

For safety and quality reasons, we cannot accept returns on:

Items damaged due to customer misuse or improper handling.

Items marked as "Final Sale" at the time of purchase.

6. How to Start a Return

Please do not send your purchase back to the manufacturer. To start a return, contact us: